FAQ

Frequently Asked Questions

Ordering & Products

What types of coffee do you offer?
We offer a curated selection of premium single-origin and blended coffees, available as whole beans, ground coffee, and pods. We also carry brewing equipment, gear, and tea accessories.

How should I store my coffee?
Store your coffee in an airtight container in a cool, dark place. Avoid refrigeration as it can introduce moisture. For best flavor, use within 2-4 weeks of opening.

Can I get a sample before ordering a full bag?
Yes! We offer sample packs so you can try different origins and roasts before committing to a larger purchase.

Shipping & Delivery

How long does shipping take?
Orders typically ship within 1-3 business days. Delivery times vary by location but generally arrive within 3-7 business days for domestic orders.

Do you ship internationally?
We currently ship within the United States. International shipping options are coming soon.

What is your shipping policy?
Free shipping is available on coffee and tea. Shipping costs are calculated at checkout based on your location and order size.

Returns & Exchanges

What is your return policy?
Refer to shipping policy

Can I exchange a product?
Yes, we accept exchanges for unopened products. Please reach out to our customer service team to arrange an exchange.

Brewing & Preparation

What grind size should I choose?
This depends on your brewing method: coarse for French press, medium for drip coffee makers, and fine for espresso. If you're unsure, we recommend ordering whole beans and grinding fresh at home.

How much coffee should I use?
A general guideline is 1-2 tablespoons of ground coffee per 6 ounces of water. Adjust to taste based on your preferred strength.

Contact

How can I contact customer service?
You can reach us through our contact form, We typically respond within 24 hours during business days.